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Payments: Paypal (confirmed addresses only!), Bidpay, international money order (if outside of Canada), certified cheque / check, direct wire transfer, bank to bank. Payment is due within 7 days of purchase. I do accept payment plans. Once the item is fully paid, I will ship.

Fees: PST for residents of BC, or if shipping to an address within BC. GST for residents of Canada, or if shipping to an address within Canada. Tax numbers available upon request.

Combined Shipping: Combined shipping is available for like sizes of drawings and other works on paper. Paintings are trickier, please contact me for information prior to purchase.

Shipping to and how: I will ship all over the world. I prefer to ship via air, as the less time in transit, the less chance for damage along the way. I do package very securely. Remember these are quality works of art and will be packaged and treated with the utmost care. Original art is covered by the NAFTA agreement between the US and Canada. Outside of North America, check with your local customs information office to see what charges may be applicable (if any) for your area. Shipping charges normally include insurance, handling and tracking. Once the item is shipped, I send an email with ETA and tracking information so that you may see where your package is.

Delivery: I ship within three days of payment clearing, regardless of what day that is. I do my best to ship the same or next day. Delivery, depending on location can be 3 days to 3 weeks. NAFTA covers artwork between Canada and the USA, so there *should be no customs or duty costs*.

Refunds & Returns: Refunds are provided if my description does not match what the buyer receives. Artwork is represented to the best of my ability. Refunds are provided if the buyer does not like what he/she receives. It is important to me that the buyer be happy with their purchase. The cost of the artwork will be refunded if returned in the EXACT same condition as when sent. Seven days should be sufficient to determine if the purchase is acceptable, so please indicate this within seven days of receipt (as provided by the tracking information). Items will be shipped back in the same manner and time frame as was shipped to the buyer. The buyer pays these costs.

Contact Me: The best way to contact me is through email: julia@juliatrops.com. Alternate methods are by phone to 01-250-215-0079 between 6 and 10 pm Pacific Daylight/Standard Time. My average response time for an email is a few hours, and the maximum response time will be 12 hours. I am an artist. I am never closed for business!
Last Updated: 10 Nov 2010 07:09:02 PST home  |  about  |  terms  |  contact
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